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Home / About Us

CONTACT US

Our Customer Experience Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock. We also have a Help Centre that may hold the answer to your query to save you time.

HELP CENTRE

Live Chat

The easiest way to get in touch with us is through Live Chat, where a member of the team will be on hand to quickly respond to your query.

To activate Live Chat on your mobile phone click the ‘Chat’ button, or if you’re using a desktop or tablet device, you’ll find the ‘Live Chat’ button at the bottom of the page.

Any Chats received outside of the customer services team opening hours, will be treated as an email and you can expect a response within 1-3 working days.

Email

Drop us an email and we’ll get back to you within 1-3 working days.

customerservice@dunelondon.com

Phone*

Based in our Leicester call centre, the Customer Experience Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English, French and German.

From the UK	0333 240 73 06
International	+44 (0)333 240 73 06

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed lines or payphones.

Social Media

The Customer Experience team are also contactable through our Facebook and Twitter accounts. For any customer queries please visit:

www.facebook.com/DuneLondon

www.twitter.com/Dune_LondonHelp @dune_londonhelp

Post

If you need to mail anything to the Customer Experience Team, here’s the address:

The Dune Group
6-11 Elms Depot
Cambridge Road
Leicestershire
LE8 6LG
United Kingdom

Customer Experience Team opening hours (UK time)

Monday - Friday	09:00 to 18:00
Saturday	09:00 to 13:00
Sunday	Closed
Bank holidays	Closed

Head Office

For general business information and enquiries.

Phone	+44 (0)207 258 3605
Post	The Dune Group
	9 Hatton Street
	London
	NW8 8PL
	United Kingdom

Careers

For job opportunities at The Dune Group and our latest positions available please take a look at our Careers section.

Press Enquiries

To get in touch with our PR team and for more information our Press page holds all the details.

About Us

Dune London Heritage

T&Cs

Need Some Help?

We’d love to hear from you!

For your concerns, you may contact us at custserv@dunelondon.ph or call us at +632 (8) 830 5000 Mondays to Sundays (except Christmas, New Year, and Holy Week), 9:00 AM - 9:00 PM.