Dear Customers: Please expect some delays in order processing and deliveries due to national community quarantine conditions.
Our Customer Experience Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock. We also have a Help Centre that may hold the answer to your query to save you time.
Based in our Leicester call centre, the Customer Experience Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English, French and German.
From the UK
0333 240 73 06
+44 (0)333 240 73 06
*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed lines or payphones.
The Customer Experience team are also contactable through our Facebook and Twitter accounts. For any customer queries please visit: