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/ FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

 SHIPPING & DELIVERY

 

How much is shipping?

 

We deliver nationwide for PHP 200.

 

How long does delivery take?

 

For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us up to 10 business days to deliver your order. If your package hasn’t arrived after 5 business days, please email us at custserv@dunelondon.ph.

 

How can I track my order?

 

Once an order has shipped out, we will send you an email with the tracking number. You may then proceed to the courier’s tracking page and type in the tracking number to get details regarding the shipment. Please allow 1 business day for our couriers to update their records.

 

 

PAYMENT

 

What are my online payment options?

 

  • Credit card: Visa, Mastercard
  • Cash On Delivery

 

 

RETURN AND EXCHANGE POLICIES

 

How do I return a product bought in DuneLondon.PH online shop?

 

  • Within 30 days of receipt
  • Items bought through the website may be returned online and via any of our physical stores.
  • Invoice available
  • Original condition (the sole of the shoes has to be clean and intact)
  • Items for return shall be accepted within thirty 30 days from the date of receipt. (i.e., based on the received date on the Delivery Receipt). Please make sure that the shoes for return is still in good, saleable condition and is still in its original packaging with original tags and shoebox. All returned products not complying with our return policy would be returned to you without refund. Further, we may ask you to pay for the related shipping charges of sending back these items to you. Normally parcels are returned to us within 10 working days but on some occasions returned parcels are delayed especially at busy periods like Christmas. Please allow up to 15 working days before contacting us. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and Carrier Company may take. We thank you for your understanding.

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