Orders are delivered within 3 to 5 business days for locations within Metro Manila and 7 to 15 business days for provincial locations.
We collect information from our interactions with you, other customers and other parties to help us provide an enhanced shopping experience.
- We seek to provide products, services, and valuable offers to you and your family through the information gathered.
- We secure your information to ensure confidentiality and integrity of your data.
- We offer you choices about the way your personal information is collected and used.
- If you have any questions or comments about any content please contact us.
INFORMATION WE COLLECT FROM YOU
When you register and purchase products from us online, we collect information such as:
- your name
- birth month and day
- postal address
- phone number
- product preferences
You may also provide personal information when you post reviews, request for emails on SSI news and promotions, enter a contest, participate in a survey, register to receive a free gift, contact us, send us feedback or provide other user generated content at our site. We may from time to time use your postings or reviews to be placed on other areas of our site.
If you request information about corporate sales, we will collect your name, company name, email address, postal address, telephone number and any comments you might have.
You may choose not to provide certain information, but choosing to do so may prevent you from being able to take advantage of many of Dune's programs. We do not sell or rent your name or personal information for use by any outside companies or third parties.
HOW WE COLLECT ADDITIONAL INFORMATION
We may collect additional information about you from our joint marketing partners or from unrelated third parties. We may collect demographic & behavioral information, and we may use mailing lists from third parties. We also maintain a record of your product interests and the purchases you make in-store, online or through our mobile application.
DATA WE COLLECT THROUGH TECHNOLOGY
Online through your Web Browser
Whenever you browse our site, we automatically receive and record information such as:
- your IP address
- browser type
- domain name
- specific web pages you click
This data may also be used in communications, such as our annual report, but we do not identify individuals in these communications. Cookies should not contain personal data other than your IP address and is not required for you to browse our site. Cookies allow you to take full advantage of some of our site's features, and we recommend that you leave them turned on. To learn more about cookies and how to use them visit the Help portion of your internet browser.
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google") to collect certain information relating to your use of the Services. Google Analytics uses “cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
ADVERTISING & DO NOT TRACK MECHANISMS
What is "Do Not Track"? Do Not Track (DNT) is a privacy preference that users can set in their web browsers. DNT is a simple way for users to inform websites that they do not want certain information to be collected.
When you turn on DNT in your browser, we no longer have visibility to the sites you visit after you have left lush.com.ph. We still know the site you were visiting immediately before you came to lush.com.ph and we will continue to track the parts of our site which you visit, including information about your checkout. However, when you turn on DNT in your browser, we stop collecting information about your recent visits to websites that have integrated our buttons or widgets. We stop collecting the unique browser cookie that links your browser to visits to these websites for tailoring suggestions or ads.
DATA COLLECTION BY THIRD PARTIES
SSI may use third parties to help us provide services to you and to give us comparative information on the performance of our site. These services include such things as operating our Web site, monitoring site activity, conducting surveys, maintaining our database, processing product reviews and administering and monitoring emails, surveys, drawings or contests.
We may also use third party companies to place advertising on other online sites. These advertising companies collect information about your visits to our site or interaction with our email using tracking tools such as tags, pixel tracking and cookies, and your online activity at other sites. These tools allow them to use information about your visits to help us serve you better.
If you choose to write a product review, you will be providing it to a third party who we use to process the product reviews. Product reviews that comply with the Review Rules may be published on this Web site, and some may be published in our stores, emails, online marketing and/or catalogues. Published reviews may identify the author's name and other relevant details.
If you sign up for anything on our Web site where you provide your name, mailing address and phone number, such information will be added to a database. The information in this database is used to provide names and mailing addresses to other companies, sometimes categorized by purchase information. Our affiliated companies also have access to this database.
You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.
HOW WE USE YOUR INFORMATION
Our primary purpose for collecting personal information is for us to provide you with a secure, efficient and beneficial shopping experience.
We may use your personal information for orders to:
- process and fulfil an order
- notify you of order status
- verify information about you and your order
We may contact you if we have questions regarding your order or purchase through email, phone or postal mail.
Additionally, we may use your personal information for marketing purposes to:
- improve services and content
- customize advertising
- communicate preferences you have indicated
- any other purpose disclosed at the point of collection
- inform you about future:
- promotional offers
- special sales
- new products
- special program offers
- service updates
These communications may be sent via email, postal mail, text message, or through a mobile application dependent upon your preferences. Unless by local provincial law you are required to opt-in, you always have the choice to opt-out of receiving these marketing communications.
We may use your information to provide services and customer support that you may request, as well as to correct problems, resolve disputes and collect fees.
We may also use the information we collect as necessary to comply with legal requirements, to enforce the site Terms & Conditions, to prevent fraud, to co-operate with law enforcement and regulatory authorities and to stop other prohibited, illegal or harmful activities.
We may use your personal information to contact you if you participate in a sweepstakes, contest or promotion. This includes promotions on-line, over the phone, through a mobile application or at one of our stores. Contact may occur via email, postal mail, telephone, text message, or through a mobile application regarding our products, services, contests and promotions. You may choose at any time not to receive these marketing communications. We may still need to contact you on a limited basis, however - for example, to notify winners and to fulfill promotional obligations.
WHO WE SHARE YOUR DATA WITH
Legal Requirements & Compliance
We reserve the right to release account and other personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, to enforce or apply our Terms & Conditions and other agreements, or to protect our rights, property, safety or other interests those of our parent company, affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Safeguarding of Your Information
We endeavour to protect your information against unauthorized disclosures whether in our stores, in a program or site by:
- trying to limit access to people who need the information to do their jobs
- informing SSI employees and third parties about their responsibility to adhere to our own business ethical standards and confidentiality policies
- regularly monitor our systems for possible vulnerabilities and attacks
We place physical, electronic and procedural safeguards to secure the confidentiality and integrity of the personal information we collect and to prevent:
- unauthorized access
- maintain data accuracy
- ensure correct use of personal information
These safeguards are designed to protect against, but are not a guarantee against the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.
We use HTTPS, also known as SSL encryption, to transfer sensitive information securely from your web browser to our web servers. This means that all of your personal information is encrypted to avoid the decoding of that information by anyone other than us.
SSI does not store any financial information, including credit card information. Credit Card transactions are redirected to our Payment partner, AsiaPay also known as PesoPay. You may learn more about them here (http://www.pesopay.com)
However, no technology is 100% secure, where we have given you (or where you have chosen) a password which enables you to access certain parts of our programs or sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and take reasonable steps for protecting your information.
HOW WE PROTECT KIDS' PRIVACY ON-LINE
Our site is a general audience website and it is our intention that our site should be used only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.
LINKS TO OTHER WEBSITES AND SERVICES
Our sites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our sites provide links solely for the convenience and information of our customers.
We provide you with reasonable access to your personal data to update and manage. If you would like to update your information, you may do so through the following:
Customer Service - Our associates can assist you with the updates and choices to update or change your:
- personal information (name, address, etc.)
- email address
- delivery of:
- or home mailings
Online - Login to your account at https://dunelondon.ph/account where you may choose to update or change your:
- personal information (name, address, etc.)
- email address
- shipping addresses
- newsletter subscription
If you have any issues or questions with regard to your information or choices, you may contact us to have it corrected, amended or opt-out.
Any information you have shared on another website (Facebook, Instagram, Twitter, Pinterest, etc.) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions. You should exercise caution when disclosing information in these public areas and be careful how you disclose your personal information or information related to you.
Content posted in public areas, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted.
If you have any issues or questions in regard to your information or choices, you can contact us to have it corrected, amended or opt-out.
If you receive home mailings, promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving you may opt out through one of the following:
associate will update upon request
clicking 'Unsubscribe' at the bottom of an email you receive from us
You may contact us to opt-out. If you ask us to remove your information from our list, we will maintain your name in a "do not contact" file to ensure we can honor your request.
Depending on what programs you are enrolled in may require additional opting out. It may take up to 10 days to process your email or text message, during which you may continue to receive communications from us.
HOW TO CONTACT US
For any questions, concerns or other request please contact us by:
- +632 8830-5000
9:00 AM - 9:00 PM Mondays to Sundays (except Christmas, New Year, and Holy Week)
To protect your privacy and security, we may ask you to verify your identity and/or provide other details to help us respond to your request before granting access or making corrections. Please note that any requests to update your personal information may take up to 10 days for your email request.
Last updated on August 8, 2017.
Need Some Help?
For your concerns, you may contact us at email@example.com or call us at +632 (8) 830 5000 Mondays to Sundays (except Christmas, New Year, and Holy Week), 9:00 AM - 9:00 PM.